Write to us any time at oxigen@thunder.red. We read every message and reply within a few days.
On iPhone: Settings → your name → Subscriptions → Oxigen → Cancel Subscription. On Android: Google Play → profile → Payments & subscriptions → Subscriptions → Oxigen. You can also open it from the app: You → Subscription → Manage subscription. Cancel at least 24 hours before the trial ends or the plan renews.
Sign in with the same Apple ID or Google account, open the paywall or You → Subscription, and tap Restore purchases.
Refunds are handled by the store. On iPhone, request one at reportaproblem.apple.com. On Android, use Google Play’s refund request from your order history.
You → Help improve Oxigen → turn off Share usage analytics. Collection stops at once and the analytics ID is reset.
You → Export my data saves everything as a file through the share sheet. You → Delete all data erases everything on the phone. Samples already saved to Apple Health or Health Connect stay there; remove them in those apps.
Your health answers hide techniques that may not be right for you. Tap Why? on the technique to see the reason, or change your answers in You → Health & safety.
Open the Health app, tap your profile picture, then Apps → Oxigen, and check the permissions for Mindful Minutes (and heart-rate data for Heart trends). On Android, check Oxigen in Health Connect’s app permissions.
Check that notifications are allowed for Oxigen in your phone’s settings, and that Focus or Do Not Disturb isn’t silencing them.
If you feel unwell during a session, stop and breathe normally. If you have chest pain, severe breathlessness or feel faint, get medical help. Oxigen support can’t give medical advice.
